Become a Desktop Support Technician with Axiom Technologies in Vancouver, British Columbia, and provide essential on-site support for desktop environments. Ensure optimal service delivery through effective issue resolution.
This part-time independent contractor position requires at least 3 years of experience in providing IT Infrastructure field support. Your role will focus on troubleshooting and resolving hardware and software disruptions, ensuring compliance with corporate policies while maintaining a high level of customer satisfaction. You'll be integral in managing service requests and technical escalations.
Key Responsibilities:
• Diagnose and fix hardware issues in desktop environments
• Monitor and manage a queue of service requests
• Escalate significant issues to appropriate technical teams
• Document solutions in ServiceNow and related repositories
• Implement hardware installation and refresh activities
Requirements:
• A+ certification plus a Cis...