JOB TITLE:

First Response Technician

LOCATION:

Stellenbosch / Cape Town (Hybrid)

Purpose of Position:

As a First Responder Technician, you will play a critical role in providing efficient and effective technical support to our clients and internal teams. You will be required to perform simple hardware and software resolution as issues are initially logged by clients. The First Line Response Technicians take ownership of the service experience from first contact through to resolution.

Key Responsibilities

Technical Support

• Deliver first-line remote and on-site technical support to clients and internal staff.
• Creating, assigning, and strategically prioritise support tickets on behalf of customers, considering their urgency and impact.
• Manage and execute basic hardware component installations and software related issues independently.
• Demonstrate ...