Description

Key Responsibilities: Provide support for Windows-based systems, including imaging, configuration, troubleshooting, and patching Diagnose and resolve hardware and peripheral issues (workstations, laptops, printers, scanners, mobile carts, etc.) Manage and resolve tickets within defined SLAs using a service management tool (e.g., ServiceNow) Prioritize incidents based on business impact and escalate appropriately Deliver timely onsite support across multiple departments, maintaining strong customer service standards Maintain accurate documentation of incidents, resolutions, and support procedures Required Qualifications: 2+ years of desktop support experience Strong knowledge of Windows OS, Active Directory, and endpoint management tools (SCCM, Intune) Experience supporting users in a high-volume, fast-paced environment Proven ability to troubleshoot and resolve technical issues efficiently with minimal supervision Strong communication and customer service skills
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