Description
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Active Directory user administration, and assisting with Microsoft Office 365-related requests.

Key Responsibilities:

+ Provide desktop support for laptops, desktops, printers, and mobile devices.

+ Troubleshoot Windows operating system, software, and connectivity issues.

+ Create, modify, and disable user accounts in Active Directory.

+ Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.

+ Install, configure, and upgrade computer hardware and software.

+ Respond to help desk tickets and resolve technical issues in a timely manner.

+ Set up new user workstations and assist with onboarding activities.

+ Document technical issues, resolutions,...