Job Summary
The Desktop Support Technician supports the daily operation of IT systems across clinical and business environments. This role is responsible for troubleshooting, maintaining, and deploying end-user devices, ensuring staff have reliable access to the systems required to perform their work effectively.
Key Responsibilities

+ Provide on-site and remote technical support for desktops, laptops, mobile devices, and workstation equipment

+ Troubleshoot hardware, software, network, and peripheral issues in a fast-paced environment

+ Support line-of-business and operational applications, including those used in specialized environments

+ Install, configure, and maintain end-user systems, printers, scanners, and related equipment

+ Respond to service requests and incidents in alignment with service level expectations, prioritizing critical-impact issues

+ Perform device deployments, upgrades, system imaging, and asset track...