Job Description
A client of Insight Global is looking for a Desktop Support Technician to join their team in Kennesaw, GA for a 6-month contract that’s possible hire involves independently resolving complex end-user incidents and supporting enterprise endpoint standards. The Support Technician demonstrates ownership of escalations within scope, contributes to operational improvements, and begins mentoring junior staff.
This role transitions from reactive ticket handling to proactive service stabilization and trend-based prevention. This person may also be pulled into resolving ServiceNow tickets, mostly hardware-based issues. This may also include identifying, researching, and resolving moderately complex technical problems by responding to phone calls, emails, and personnel requests for technical support. They will also document, track, and monitor problems to ensure a timely resolution. The Desktop Support Technician should have excellent customer service, rapport building, act...