Desktop Support Technician
Position Overview
We are seeking a customer-focused Desktop Support Technician to provide both onsite and remote technical support to end users. This role requires strong troubleshooting abilities, excellent communication skills, and a commitment to delivering a positive user experience. Candidates should be comfortable working independently, traveling locally as needed, and supporting a variety of desktop and hardware-related issues.
Key Responsibilities

+ Provide technical support to end users through phone, remote, and onsite assistance.

+ Install, configure, troubleshoot, and repair desktop and laptop hardware and software.

+ Diagnose and resolve operating system, application, and peripheral issues.

+ Support hardware deployments, upgrades, migrations, and workstation setups.

+ Troubleshoot basic network connectivity and performance issues.

+ Document incidents, service requests, and resolutio...