Primary Job Responsibilities:

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

• Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.

• Collaborate with network technicians/network administrators to ensure efficient operation of the Company’s desktop computing environment. • Where required, administer and resolve issues with associated end-user technology, networking or software products.

• Receive and respond to incoming calls and/or e-mails regarding desktop problems.

• Answer to a...