We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
Location
Guadalajara, Jalisco, Mexico.
Requirements
Availability to work 22.5 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service
Compensation & Benefits
Competitive salary
Grocery Tickets – 12% of base salary
30 days of Christmas bonus
10 days of vacation
50% vacation bonus
Savings Funds
5 personal days per year
Medical insurance (you and your family)
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company
Responsibilities
General L1 support for hardware and MS Office packages
Answer technical support calls, providing and escalating to other support groups
Document troubleshooting steps and detailed description of the customer incidents and reques...