We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.LocationGuadalajara, Jalisco, Mexico.RequirementsAvailability to work 22.5 hours per weekInterest in working on Afternoon/Night shiftsAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer ServiceCompensation & BenefitsCompetitive salaryGrocery Tickets – 12% of base salary30 days of Christmas bonus10 days of vacation50% vacation bonusSavings Funds5 personal days per yearMedical insurance (you and your family)Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the companyResponsibilitiesGeneral L1 support for hardware and MS Office packagesAnswer technical support calls, providing and escalating to other support groupsDocument troubleshooting steps and detailed description of the customer incidents and requestsApply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresNTT DATA Se...