Key Responsibilities

+ Provide on-site technical support to end users, resolving hardware, software, and network-related issues.

+ Respond to service requests and incidents via phone, email, or in person in a timely manner.

+ Troubleshoot and support desktops, laptops, mobile devices, printers, and peripheral equipment.

+ Install, configure, image, and upgrade hardware and software as needed.

+ Assist users with operating systems, productivity tools, and network connectivity issues.

+ Document incidents, service requests, and resolutions within an IT service management (ITSM) ticketing system.

+ Collaborate with IT teams on escalations, troubleshooting, and project support.

+ Provide guidance and basic training to users on IT tools, processes, and best practices.

+ Maintain accurate inventory of IT assets and support device lifecycle management.

+ Ensure compliance with security policies, procedur...