Development Centre Delivery Lead LGPS Pensions Contact Centre
Hybrid Working with a minimum of 2 days in Preston, Lancashire
Competitive Salary of £40k 50k DOE & benefits 37 hours a week

A glance at the role:

Are you passionate about helping people build confidence, capability and career-long skills?

Were looking for a Development Centre Delivery Lead to shape and lead our Contact Centre learning offer from new starter induction through to ongoing technical, behavioural and service excellence development.

This is a role where your work will directly shape colleague capability, improve member experience and support operational performance across our Contact Centre.

Youll own and lead the end-to-end Contact Centre curriculum, from induction and new starters through to ongoing technical and behavioural development, creating structured learning pa...