Key Responsibilities: Provide accurate and timely progress reports to clients, agents, and referral sources. Manage and consult with clients to ensure all documentation is complete and compliant. Maintain strict compliance with SARS and municipal requirements to avoid delays or rejections. Ensure consistent adherence to turnaround times and internal workflow procedures. Manage the Ghost Convey diary and monitor system alerts to ensure smooth case progression. Capture and maintain accurate data on internal systems, ensuring information is up-to-date and accessible. Effectively manage emails, desktop organization, and digital filing systems. Uphold client service standards through professionalism, integrity, and confidentiality. Key Competencies: Exceptional attention to detail, with strong planning and time management skills. Excellent interpersonal and communication skills, both written and verbal. Ability to perform well under pressure and adapt to changing priorities. Strong workin...