• Troubleshoot and resolve system/operational incidents


• Perform root cause analysis for operational incidents


• Analyze system performance and take corrective actions as needed


• Assist Tier 2 with resolving complex system and end user problems


• Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems


• Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues


• Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability


• Work with deployment and ISP teams to support baseline deployments to operations


• Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur

Requirements