About the Role

Are you a technically versatile problem-solver passionate about cloud infrastructure and automation? We are seeking a motivated DevOps & Cloud Support Engineer to join our dynamic team. In this role, you will be the crucial escalation point for complex technical challenges, supporting and improving our multi-cloud environment with a primary focus on AWS and Amazon Connect.

This is a fantastic opportunity for someone with 1-2 years of foundational experience to deepen their expertise in infrastructure-as-code, cloud services, and mission-critical application support within a collaborative environment.

Key Responsibilities

As a key member of our team, you will:

• Act as a third-line escalation expert , diagnosing and resolving complex issues across our cloud infrastructure, services, and applications.
• Manage and support our multi-cloud footprint (AWS and Azure), including IAM, networking, and co...