Job Description

As a Dialler Administrator, you will be responsible for day‑to‑day dialler administration, recommending, supporting, and implementing departmental initiatives to optimise contact and conversion rates. You will support business analysis, utilization analysis, performance monitoring, reports development, and analytical support within the sales and back office department. Your role includes serving as the first line of communication, liaising across departments and clients to collect data for multiple dialler campaigns, loading data daily per client queuing requirements, and analysing operational sales reports and performance data to identify trends, patterns, insights, and outliers. You will drive a repeatable analytic process and consistently deliver best‑in‑class reporting to multiple business stakeholders, including analysing and developing reports on specific programs to monitor and report program‑level results, savings, and performance metrics to inte...