We're looking for a detail-oriented and results-driven Dialer Supervisor to oversee the day-to-day performance of our dialer operations, support outbound campaigns, and ensure optimal system performance. If you're passionate about operational excellence, data-driven decision-making, and coaching teams for success, we'd love to hear from you.

Key Responsibilities

Dialer Operations

• Monitor and oversee the daily operation of the dialer system to ensure smooth, efficient, and uninterrupted contact center performance.
• Identify and resolve dialer-related issues while coordinating with internal support teams as needed.

Campaign Execution

• Configure and maintain outbound dialing campaigns, including call lists, dialing modes, schedules, and call rules.
• Ensure campaigns are executed accurately and aligned with operational goals and compliance requirements.

Performance Monitoring &...