Experience & Qualifications

• Matric or NQF Level 4 Equivalent required.
• National Diploma or Bachelor’s degree in Information Technology, Business Management, Project Management, or related field (NQF Level 6–7) - preferred.
• 3–5 years of experience in dialler management, contact centre operations, or workforce management.
• Experience within a BPO is required.
• Proven track record of managing dialler systems and delivering successful campaigns.
• Strong working knowledge of outbound dialler platforms.
• Familiarity with ITIL practices and service management standards is beneficial.

Responsibilities

• Dialler Operations & Management Manage and configure the organization’s dialler systems to support campaign requirements.
• Actively manage campaigns to maximize KPIs including contact rate, talk time, data file selection, and RPC conversion rates, ensuring dialer performan...