**PURPOSE AND SCOPE:**

Explores recommends and coordinates the varied community resources and social services programs available to kidney dialysis patients

**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

+ Responsible for driving the company culture though values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner.
+ Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance)
+ Coordinates Pharmacy Program benefits and prescription assistance programs
+ Social service and community resource navigation and referral including emergency food housing and shelter resources
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