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Digital Collections Agent at HF Group

Company

Confidential

Location

Kenya, Kenya

Posted

June 14, 2026

Position Overview

Job Description

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.


Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending …


Digital Collections Agent

Principle Accountabilities

  • Negotiation.

  • Develop and refine negotiation skills to maximize the recovery of delinquent accounts while maintaining positive customer relations.

  • Customer Outreach.

  • Contact delinquent account holders through digital channels such as email, SMS, and online chat to remind them of outstanding payments.

  • Payment Negotiations.

  • Engage in negotiations to establish payment plans or settlements with customers who are behind on their payments, while adher...

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