An established and fast-paced financial services organisation is seeking an experienced Digital Communications Manager to lead the strategy, execution, and optimisation of digital communications within a collections environment.
This is a critical role responsible for ensuring digital communication channels are utilised effectively, efficiently, and compliantly to maximise collection outcomes while minimising operational costs and financial risk.

Minimum Requirements

• Relevant tertiary qualification in Digital Communications, Business Management, or a related field.


• Minimum 10 years' experience within a collections environment.


• At least 5 years' experience managing digital campaigns within collections, financial services, or a similar regulated industry.


• Proven experience managing SMS, email, and automated digital communication platforms.


• Strong understanding of campaign performance meas...