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As the Digital Media Senior Associate you will provide platform support for the DoubleClick Suite of products like Dv360, SA360, AB, Studio, CM 360 etc. Key Deliverables include Product Support. You will respond to the advertiser or agency queries using email and Chat channels. Works closely with other teams to resolve issues and constantly updates clients' issues. You will receive tickets (Chat & Email) from clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers are able to use them to get desired results.