Digital Product Owner (PO)

Lead digital initiatives within OCBC’s Digital Transformation team to drive business growth and improve customer experience across branches, contact centre, and RM-Assisted channels.

Responsibilities

• Act as the digital Product Owner for the CRUISE CRM system and other designated projects.
• Own and maintain the product backlog, including epics, user stories, features, and defects.
• Lead execution of the digital transformation strategy and roadmap, engaging with branch and contact centre capabilities.
• Interface with business leads, technology project managers and external vendors to deliver projects within scope, timeline and budget.
• Define and document end-to-end business requirements, use cases, acceptance criteria and support business case development.
• Collaborate with stakeholders to gather requirements, design solutions, perform UAT, and manage change, training and communication...