**Job Description Summary**
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution.

**Job Description**

**Essential Responsibilities** :

+ Plan and implement projects at various customer work sites in LAM and NAM, including the activities of staff and subcontractors.
+ The primary customer contact for the duration of each project.
+ May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
+ Uses prior experience and acquired technical expertise to manage contract implementation.
+ Uses some level of judgment and has ability to propose different solutions outside ...