The Digital Services & Transformation Director will lead the global transformation and optimization strategy for contact center operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardization to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, governance, and continuous improvement methodologies to ensure measurable business impact and stakeholder alignment.

Qualifications & Experience: Graduate/Postgraduate in Business, Operations, or related field. Matric or Equivalent (Essential) 10+ years of experience in contact center operations, with at least 5 years in a global leadership role. Proven track record in digital transformation, automation, and process optimization. Experience in governance, performance management, and stakeholder engagement at senior levels.

Technical Skills: Expertise in Lean Six Sigm...