**Career Area:**

Technology, Digital and Data

**Job Description:**

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Responsibilities**

+ Investigates, monitors and manages technical support cases in accordance with standard procedures and service level expectations.
+ Reviews case data to identify trends, documentation gaps and process improvement opportunities that may impact Tier 1 support performance with focus on increasing Tier 1 resolution.
+ Coordinates with product, supplier and adva...