Director, Billing Operations

Title and Summary: Director, Billing Operations

Overview

About the Role Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled operations leader to manage Customer & Systems Operations. The Director, Billing Operations will ensure the accuracy, timeliness, and continuous improvement of end-to-end billing operations while driving the next generation of customer and system billing operations for the organization. This role is critical to transforming how billing services are delivered—shifting from reactive support models to proactive, scalable, and technology-enabled operations that grow with Mastercard’s global business.

Role Responsibilities

• Billing Operations Leadership: Oversee daily and periodic billing operations including bill run execution, customer setup, QA (pre/post billing), manual/contract billing, and critical support coverage.
• St...