The Director, Client Success is a transformational leadership role focused on driving a unified and strategic approach to client relationship management, contract renewals, rebids, and cross-selling initiatives. This role ensures our top client accounts are supported through a proactive and integrated retention strategy.

By leveraging client insights and data-driven decision-making, the Senior Director ensures the voice of the client is reflected across operations, sales, and support functions. This role plays a key part in strengthening client relationships, driving growth within existing accounts, and ensuring long-term client satisfaction and retention.

The Senior Director will collaborate closely with senior leadership across Canada, applying best practices, advanced technologies, and innovative strategies to drive operational excellence. 

Development and Implementation of Client Retention Strategy