You are a resident of Chennai and has Customer Success experience in SaaS.Want to be a part of a Global organisation.About Our Client
Our client is a well-established, large organization in the Technology industry, specializing in Software solutions. They are known for their innovative approach and commitment to delivering top-notch services to their clients in the workforce analytics space.
Job Description
Lead and manage customer service teams to ensure high levels of client satisfaction.Develop and implement strategies to improve customer retention and loyalty.Collaborate with cross-functional teams to enhance service delivery processes.Monitor and analyse key performance metrics to drive continuous improvement.Handle escalations and ensure timely resolution of customer issues.Stay updated on industry trends and implement best practices in customer service management.