**About the Role:**

**Grade Level (for internal use):**

13

S&P DIGITAL TECHNOLOGY SERVICES - Corporate

The role: **Director – Enterprise Service Experience**

**Location:** Princeton, NJ (Hybrid - 2 days per week onsite)

The **Director – Enterprise Service Experience** will lead the strategy, design, and execution of a next-generation service model that delivers **seamless, end-to-end support and fulfillment experience** for employees across the enterprise.

This role operates at the intersection of **user support, service operations, and experience design** , ensuring that all employee interactions—from incident resolution to service requests and ongoing support—are delivered through a **frictionless, intelligent, and AI-powered ecosystem** .

The leader will drive a shift toward **proactive, predictive, and highly automated service operations** , while maintaining world-class reliability, responsiveness, an...