Leadership & Strategy Development (15%)

• Lead a team of CX/EX analysts, fostering a culture of continuous learning and professional development.
• Develop and implement a comprehensive strategy for the CX/EX reporting and analytics function, aligning it with the organization's broader goals.
• Establish best practices for data analysis, reporting, and automation to enhance the efficiency and effectiveness of the team.
• Drive the creation of a scalable analytics and reporting framework that meets the needs of various stakeholders across the organization.

Analytics & Reporting (35%)

• Oversee the development of reports and dashboards that provide clear, actionable insights for senior leadership and other key stakeholders.
• Guide the team in leveraging multiple data sources, across multiple lines of business, to create comprehensive reports and analysis, ensuring accuracy and relevance.
• Leverage statistica...