As the Director Experience and Operational Excellence you will lead talabats end-to-end experience function across four pillars Customer Experience Partner Experience Fraud Operations and CX Insights spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction govern multi-million EUR budgets with direct P&L impact and oversee the integrity of the platform through robust fraud governance. 

This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level influencing product and commercial roadmaps shaping cross-functional policy and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team championing data-driven decision-making operational excellence and a culture of continuous improvement. 

If you are passionate about building world-class experiences at scale this role is for ...