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Director, Global Shared Services Hub

Company

Manulife

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Posted

June 21, 2026

Position Overview

We are reimagining the Finance function; establishing ways of working that will enable our teams to benefit from the investments that we are making in people, processes, technology and setting up a function fit for the future. Under this model, in-market teams will focus on strategic business partnering and decision-making support, while operational activities will scale within our redefined Global Shared Services (GSS).

The Director of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC). Their role is to drive operational excellence and quality, with a strong emphasis on improving Finance customer outcomes and building our future talent pipeline. We’re looking for a candidate who demonstrates a strong operational processing background including a strong focus on efficiency and risk mitigation and who is also a collaborative, transparent change agent who can create and communicate a vision and engage individuals to work towards o...

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