Position Summary
The Director of IT Service Operations leads the team responsible for Service Desk operations for. This role oversees all end‑user computing needs and ensures efficient, reliable, and secure service delivery. The Director manages service desk professionals and technical staff while building a fully functional Network and Security Operations Center (NOC and SOC). This position is responsible for desktop computing infrastructure, device and asset management, ITSM administration, and conference room technologies. The Director also contributes to infrastructure standards, operational processes, and overall IT operational strategy, including lifecycle management across all functional areas.

Key Responsibilities