**Description:**

**Position Summary**

The Director, Loyalty Operations & Performance, Asia Pacific is responsible for driving disciplined execution, operational excellence, and measurable performance of World of Hyatt across Asia Pacific, in support of the region’s loyalty strategy. This role leads the regional loyalty operations agenda, owns the performance management rhythm for key loyalty KPIs, and translates data, market insights, hotel feedback, and stakeholder input into practical actions that strengthen member engagement, benefit delivery, loyalty contribution, program differentiation, and program integrity.

As a regional Director and strategic business partner, you will proactively identify opportunities to elevate the position and impact of World of Hyatt across members, hotels, owners, brands, commercial teams, operations partners, and regional and global leadership. You will develop clear, data-informed business cases and stakeholder-ready recommen...