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Director, Member Service

Company

Massachusetts Institute of Technology

Location

Cambridge, MA

Posted

July 11, 2026

Position Overview

Director, Member Service







+ Job Number: 25813

+ Functional Area: Credit Union

+ Department: Credit Union

+ School Area: Credit Union

+ Pay Range Minimum: $102,350

+ Pay Range Maximum: $138,700





+ Employment Type: Full-time (Hybrid)

+ Employment Category:

+ Visa Sponsorship Available: No

+ Schedule: Hybrid

+ Pay Grade: 10







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Posting Description

DIRECTOR, MEMBER SERVICE, Credit Union, is responsible for overseeing the day-to-day operation of the Contact Center including the Contact Center Representatives and the Virtual Teller Staff. This person is responsible for achieving established service and business objectives; educating, developing, coaching and training employees; initiati...

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