Overall accountability for end‑to‑end delivery and oversight of the Middle Office services to the Securities Services Operations (SSO) client base.
Participate in on‑site client reviews representing the Middle Office services performed across locations, including GSC (Global Service Centers).
Provide client services to Middle Office clients, ensuring all enquiries are resolved in a timely manner with clear and concise notes and supporting documentation.
Support the Account Management team with SLA/KPI monitoring for Middle Office services.
Represent the team in change‑management and transformation projects; analyse client change requests and maintain up‑to‑date knowledge of infrastructure development and corporate changes.
Act as the primary escalation owner between MSS Investment Operations and MSS stakeholder project teams to progress operational service models and governing procedures.
Manage implement...
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