Review and analyse performance metrics to identify areas of opportunity that will drive operational improvement/efficiency
Responsible for driving key metrics , SLA delivery and management
Drive customer experience as it relates to best practices and member satisfaction, monitor results for customers
Maintain and improve Customer Experience operations by monitoring system performance , identifying and resolving problems, process improvement and quality assurance programs.
Challenges the status quo and identifies opportunities to improve quality, efficiency and results
Manages with Operations expertise , knowledge, tools and balance scorecards
Responsible for of any New business transition from onshore . This will involve end to end ownership from recruitment, onboarding, Business Readiness, Knowledge Transfer, Risks analysis to embedding processes smoothly...
Ready to Apply?
Join thousands of Americans building their careers