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Director – National Services

Company

Kāinga Ora

Location

Christchurch, Canterbury

Posted

July 10, 2026

Position Overview

  • Lift national customer experience by ensuring consistent, high-quality services are enabled and delivered across every region.

  • Strengthen operational resilience, risk controls and transformation through 2026

  • Fixed Term/Secondment until December 2026
  • Te whiwhinga mahi - Our opportunity


    Kāinga Ora is establishing a new Customer and Operations Group to integrate place-based and national delivery and lift service consistency, customer outcomes and operational performance across Aotearoa. As Director – National Services, you will lead national enabling operations that underpin frontline delivery, bringing key functions together to improve productivity, quality and resilience at scale.


    This role is accountable for the performance of national services spanning Asset and Maintenance services, Supported Housing, Practice and Customer Contact, Health, Safety and Organisational Resilience, and advisory and regional support functions. ...

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