Elevate client satisfaction at Guardteck in Burnaby, BC as Director of Client Services. Spearhead operations leading to high-quality security services and robust client relationships.
In this senior role, you will oversee account managers and enforce contract performance while maintaining exceptional service delivery. Your expertise in multi-site operations within the security, facilities, or property management sectors is essential. A proactive leader, you will ensure that client commitments are met and drive improvements for operational efficiency and service quality.
Key Responsibilities:
• Lead client account managers to deliver outstanding security services
• Foster strong relationships with clients through regular audits and communication
• Develop strategies for enhancing client satisfaction and retention
• Manage budgets, KPIs, and ensure contract compliance
• Support proposals and client commitments effectively
Requirements:
• 5–7+ years in client se...