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Director of Client Services

Company

Match Marketing Group

Location

Mississauga, Ontario

Posted

March 23, 2026

Position Overview

Responsibilities
Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
Own overall client satisfaction, retention, and growth across programs
Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
Oversee program planning, launches, optimization, and performance against KPIs
Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
Prepare and present executive-level business reviews, insights, and recommendations to clients
Support new business growth through client expansion, upselling, and strategic initiatives
Qualifications & Exp...
        

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