Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord. 

About the roleThe Director of Collections Strategy & Operations is a senior, non-agent-managing leadership role responsible for owning the end-to-end collections technology ecosystem, performance governance infrastructure, and long-range portfolio recovery strategy at Concord Servicing. This role requires a strategic operator with deep, hands-on expertise in Genesys Cloud platform architecture, a proven track record of driving measurable collections outcomes, and the ability to translate complex portfolio data ...