Elevate customer satisfaction with BGIS as the Director of Customer Experience. Drive strategic initiatives and cultivate a customer-first culture across integrated facilities management.

In this pivotal leadership role, you will define and implement customer experience strategies, aligning them with client expectations and key performance indicators. Partner with operations teams to optimize service design and track customer experience metrics. Your insights will translate feedback into actionable improvements, ensuring service excellence and innovation.

Key Responsibilities:
• Lead initiatives to champion a customer-first service culture
• Define customer experience frameworks and service standards
• Analyze feedback to enhance service delivery
• Oversee performance metrics for accountability
• Develop CX dashboards and reporting frameworks

Requirements:
• Strong expertise in customer experience and service de...