IMMEDIATE START

Director of Customer Support Operations (Interim 12mth fixed term contract)

Electricals - B2B/B2C c£130,000pa + generous bonus and benefits West Midlands

Manufacturer of category‑leading products, with strong brand equity and ambitious expansion plans, looking to appoint a visionary customer support champion to transform their UK and European customer service and support operations. This is a rare blank sheet opportunity to reimagine, restructure and deliver a best‑in‑class B2B2C customer experience.

About the Company

Backed by the resources of a large international technology group, our client specialises in the design and supply of high‑quality IoT connected products and systems for a broad portfolio of B2B and B2C customers, recognised throughout the industry as thought leaders in their category. With a long‑standing reputation for product excellence, they are looking for their customer support operations to match.