Join Neo as the Director of Growth and Experience Systems to transform customer service into a powerful growth driver. Shape innovative solutions for exceptional customer interactions.
In this leadership role, your focus will be on architecting customer operations that facilitate both satisfaction and revenue generation. By applying first-principles analysis and operational efficiency, you will enhance service experiences and embed growth strategies into everyday customer engagement processes.
Key Responsibilities:
• Redesign operations systems to support customer growth
• Embed retention and cross-sell motions in service interactions
• Utilize operational data to inform process redesign
• Develop AI strategies for operational enhancements
• Ensure systems support across the customer lifecycle
Requirements:
• Track record of transforming customer operations
• Data analysis and operational insight capabilities
• Strong understanding of growth and custome...