Shape the future of member care as Director of Member Experience Research & Innovation at Dialogue. Lead the Aurora team to deliver transformative insights and strategies.

You will report to the VP of Member Experience, driving research and strategy to enhance the member experience across all touchpoints. Collaborating with diverse teams, your focus will be on identifying root causes of member experience challenges and driving meaningful solutions. This role emphasizes blending qualitative insights and analytical data to craft coherent service narratives while advocating for member-centric practices organization-wide.

Key Responsibilities:
• Direct research and discovery initiatives for impact
• Connect diverse datasets to identify experience improvements
• Create a robust innovation and enablement roadmap
• Introduce co-creation in service delivery with clinical teams
• Foster a high-performing culture within Aurora

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