Shape the telecommunications landscape in Toronto as Director of Network Operations with Ericsson. This role combines leadership, strategic insight, and customer-focused delivery.
Reporting to the Head of Networks Americas, you will oversee contractual fulfillment, network rollout, and optimize service delivery. Utilize your exceptional knowledge of Ericsson's portfolio and industry best practices to drive efficiency, profitability, and innovation within a collaborative environment.
Key Responsibilities:
• Ensure contractual obligations are met for customer satisfaction
• Collaborate to enhance quality and drive cost improvements
• Promote automation and AI for operational excellence
• Guide Customer Operations Managers to achieve objectives
• Maintain compliance and high ethical standards
Requirements:
• Engineering degree is required
• 15 years in telecommunications, 10 in Radio Access Networks
• 7 years in leadership and C-level engagement
• Exper...