Step into a vital role as Operations Director with Bill Gosling Outsourcing, where you'll enhance performance in collections and recoveries in a hybrid setting. Prioritize compliance and nurture client relationships to ensure operational excellence.

As a senior leadership figure, you will oversee multiple client portfolios, holding responsibility for P&L, SLAs, and operational metrics. Your vast experience will drive service delivery improvements and streamline recovery processes. Work alongside senior management to align strategies with organizational goals while building high-performing teams.

Key Responsibilities: • Define and oversee objectives for client groups • Manage budgets and revenue reporting rigorously • Improve recovery rates via strategic management • Mentor team leaders for effective resource planning • Ensure accurate internal and external performance reporting

Requirements: • Minimum 8 years of operations experience, 5 in collections • 3+ ye...