Step into a pivotal leadership role at Debt Control Agency as the Director of Operations in Laval, Quebec. This position requires a hands-on approach to enhance team performance and compliance.
This role calls for a seasoned leader with at least seven years in debt collections, combining first-party and third-party experiences. You will be directly involved in coaching and supporting collection teams while reinforcing performance standards at our Laval office. Your hands-on management will help navigate the nuances of operational effectiveness.
Key Responsibilities:
• Manage and develop front-line collection teams on-site
• Enhance compliance with collection performance metrics
• Mentor supervisors to improve overall team outcomes
• Implement successful collection strategies in a regulated environment
• Cultivate an accountable and professional workplace culture
Requirements:
• 7+ years in debt collections sector
• 3+ years in supervisory roles
• Strong...