Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Director of Operations who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.

**A little taste of your day-to-day:**

Every day is different at IHG, but you’ll mostly be:

• Working closely with your General Manager – while also occasionally acting up in their absence

• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences

• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.

• Responding to guest complaints or concerns in a prompt and professional manner

• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

**What We need from yo...